Our cookies policy

We use cookies for a wide range of purposes on our website and in our email communications to deliver our services and to improve your experience. This policy describes the types of cookies we use, what they are used for and how you can change your preferences.

What are “cookies”?

Cookies are small bits of information that are stored by your web browser on your computer’s hard drive. Every time you revisit our website, your browser sends these cookies back to us, so that we can customize your experience to better match your interests and preferences, or to simply facilitate your signing in to use our services.

What cookies do we use?

The cookies we use allow us to recognize each returning visitor and their relevant information, so that you do not need to input the same information more than once. The cookies also help us understand visitor traffic patterns through our website, so that we can enhance usability.

The types of cookies used across our website are described below.

Essential cookies

We may use essential cookies to enable you to receive the services that you request via our website. Without these cookies, services that you have asked for cannot be provided.

For example, essential cookies may be used on our website to:

  • Allow you to access secure areas of the website without having to continually log in to the service
  • Remember previous actions you have taken (such as completing an online form) when navigating back to a page during the same session

Performance cookies modules

We may use performance cookies to collect information about how our website, advertisements and email communications are used and to flag to us if an error occurs. These cookies may be used to collect quite detailed technical information, such as the last visited page, the number of pages visited, whether or not email communications are opened, what parts of our website or email communication are “clicked” on and the amount of time between “clicks”. While this information may be associated with details such as your IP address, domain and browser information, it is only analyzed in aggregate with information from other users and not in a way that would directly identify you.

For example, performance cookies may be used on our website to:

  • Analyze and improve the performance and design of the website, advertisements and email communications
  • Calculate the number of responses to our advertisements to improve the effectiveness of our advertising
  • Measure the errors presented on the website to improve our service and management of complaints

Functional cookies

We may use functional cookies that are not essential but enable various helpful features on our website.

For example, functional cookies may be used on our website to:

  • Remember the preferences that you selected on a previous visit to the website, such as country/language, your interests and the presentation of our website (in terms of, for example, layout, font size and colors), so that you do not have to tell us again
  • Remember answers to questions the website has asked you, such as not wishing to take part in a customer satisfaction questionnaire, so that you are not asked again
  • Detect if a service has already been offered to you, such as an offer of live online help
  • Provide information to allow an optional service to function, such as watching an online video or commenting on a blog

Third-party cookies

Your use of our website may result in some cookies, which are not controlled by Sony, being stored on your computer’s hard drive. This may occur when the page you are visiting includes content from a third-party website, which results in you receiving cookies from the third-party services. However, no personal information is stored in these cookies unless you are logged into your account.

For example, third-party cookies may come from:

  • YouTube or Facebook
  • Sony-owned marketing efforts

Sony does not control the storage of or access to these cookies. You should review the privacy and cookies policies of these services to find out how the third parties use cookies.

How to adjust your cookies settings

Most browsers allow you to erase cookies from your computer’s hard drive and block acceptance of cookies or receive a warning before a cookie is stored.

For information on how to change your cookies settings, see:

What happens if cookies are disabled?

If you block or erase cookies, we may not be able to restore any preferences or customization settings you have previously specified, and our ability to personalize your online experience will be limited.